Minut's Call Assist: Empowering hosts to fight excessive noise in vacation rental properties
Discover Call Assist, a unique service providing you with round-the-clock access to phone operators who will reach out to your guests in case of excessive noise – so you can relax and let us solve the issue for you.
September 25, 2023
In the fast-paced world of the vacation rental industry, fighting excessive noise has become the bane of millions of hosts’ work lives. With increasingly stringent noise disturbance regulations in many regions of the world and unauthorized parties – and the associated costs – on the rise, noise monitoring matters more than ever.
This is why we at Minut decided to now launch Call Assist, a unique service providing you with round-the-clock access to phone operators who will reach out to your guests in case of excessive noise – so you can lay back, relax, and let us solve the issue for you.
“Since installing our Minut sensors I have seen a huge reduction in noise complaints in general. I never have to worry about contacting guests in the middle of the night again!” - Tom, Call Assist user
An unparalleled response time to add an extra layer of security to your vacation rental
Did you know that most noise issues could be solved in under 15 minutes? At Minut, we care about making the hospitality industry a better place for everyone – guests, hosts, and neighbors alike. This means that we provide you with efficient solutions that help you put an end to excessive noise in vacation rental properties before it becomes an issue for the rest of the community. With Call Assist, trained phone operators will call your guests when noise persists despite the alerts to remind them of your property rules and of the importance of respecting the rest of the community. In most cases, this call is enough to put an end to the noise issue and restore peace in your property.
The luxury of a human response to protect your hospitality brand
With most noise issues and complaints in vacation rentals occurring at unsociable hours, many hosts find themselves faced with a dilemma: should they compromise their work-life balance to handle them? Call Assist provides a unique solution to this problem by allowing you to externalize your noise disturbance response. Our operators are trained in friendly conflict resolution and fluent in both English and French. They are available to reach out to guests no matter the country or time zone, thus saving you time, money, and providing you with extra peace of mind.
A care-based solution for all property managers and hosts
At Minut, we believe in providing you with tools furthering the cause of the entire hospitality industry. With Call Assist, noise issues are not only resolved, but phone operator interventions are also used as a way of reminding guests of the importance of respecting the community and becoming better neighbors and travelers. By embracing new tools and technologies, we can work together to put an end to excessive noise in vacation rental properties and embrace noise regulations to protect communities worldwide. With Call Assist, we seek to empower STR actors to show care to their guests but also to entice travelers to respect their surroundings. After all, care goes both ways.
“Call assist is a great addition to your home security system. Unfortunately, some guests choose to ignore texts and automated calls. Receiving a personal phone call makes a big difference – and it has already had a big impact on our vacation rental business. We experience less noise disturbance issues, and when we do, they’re solved in just a few minutes.” Deb, Call Assist user
Want to get started? All you need to do is log in through your Minut web or phone app and sign up to Call Assist! If you're not already a Minut customer, simply create your Minut account via the same app.